Changing the Trade Show Game

A couple of weeks ago I had a nice chat with Brian Patterson, Advisor at Exhibit Edge, on AR and how the technology impacts their booths and shows. They put up a show using junaio. I decided to let him share his thoughts on AR in a today’s guest post on augmented.org.

The company is a trade show service, working in Washington D.C., Virginia, Maryland and beyond. From building trade show exhibits to handling exhibit management, they cover a wide range of offerings for the trade show exhibit industry.

Now I’ll pass the keyboard to Brian:

Brian Patterson

Brian:

For as long back as records have been kept on the human race, there have indications that people have gathered en masse to display, demonstrate, buy, and sell goods and services. One of the modern versions of these gatherings are the foundation of the industry I have worked in for the past 10+ years – trade shows.

Although I’m nowhere near an expert in AR, I’ve long been fascinated by it, so I was really excited when my hobby recently collided with my day job. A client of ours was planning to exhibit at an event that was integrating Junaio, and so we were asked to work with them to ensure that their exhibit utilized the technology to full effect.

For those unfamiliar, I’ve provided the demo video below that Junaio put together on how their browser can be used by Trade Shows and exhibitors.

Trade Show changes

I haven’t seen any ideas, techniques, or technologies that could be as big of a game changer as I think AR could have to the Trade Show Floor. The trade show floor is fun, exhilaration, and chaotic… and its remained unchanged for many years. Tightly integrating AR into both the event as a whole as well as all of the individual exhibits really changed the entire experience, making it more streamlined, organized, and interactive. Although there was a light learning curve with the attendees, most took in in good stride since it was a technical crowd. After getting through the bugs, the AR really enhanced the experience for everyone. We noticed people found there way around a lot more easily, interaction between attendees was higher because they had a natural ice breaker, and exhibitors were able to demo products in ways they never could have in the past. Attendees could navigate to a booth using junaio to guide them, and then watch a product literally come to life through the browser on their own phone.

The Trade Show and Our Client’s Utilization

I would love to share exactly how our client was able to implement AR into their booth, but unfortunately our company is under NDA due to their business (they are in the defense/aerospace arena). Speaking broadly about our implementation, it is very similar in concept to the LEGO demonstrations in the YouTube video (@29 seconds in), but it became much more compelling (in our opinion) because of the complex machinery the client sells. At trade shows, the clients hand out a slick sheet with service and product information. We used AR to allow this sheet to come to life, where a few of the images on the modified sheet would be viewable in 3D through the junaio browser.
To take full advantage of the Trade Show’s wide adoption of junaio, we also made QR Codes at the entrance/exit points of the booth very visible. These QR Codes linked directly to company and product information that the client was sharing. While I don’t think this is nearly as compelling as AR for product demonstrations, I do think that it is worthwhile to do since it is very easy to implement and may help a few people remember you that would otherwise not take a slick sheet.
Based on the metrics we keep, we discovered that augmented reality increased interactivity and ‘staying time’ in the booth by over 50%. This change in engagement can mean the difference between landing a client or not, and in the high margin business the client serves, that is incredibly important. Although it did take a large amount of work for us to brainstorm and implement the AR usage within the booth, seeing the engagement jump so dramatically really showed us that AR was more than just a toy, it’s a powerful marketing tool that’s uses are just being uncovered.

Final Thoughts

It was clear that all of the companies exhibiting were very new to using AR, and many decided not to use it at all. If they read this article, and discover they missed out on a tool that could have drastically increased their engagement rate, I’m guessing they’ll be regretting the decision to forgo the technology.

Reflecting back on the whole event, we were very satisfied with the outcomes. If we were to do it all over again, I think we would probably spend more time figuring out exactly how QR codes could be deeply integrated into our booth so that attendees left with more information about us and kept us in the forefront of their minds. I also think that, with more time, we would have used more AR, including larger demonstrations on flat-panel TV’s rather than just on smartphones.

As more people in our industry because aware of the uses of AR, I’m sure we’ll see some very exciting implementations. I can imagine large-scale product demonstrations and interactive AR as some of the starting points, but as I’m sure all of the readers of this site are aware – the surface of AR is just being scratched and possibilities are endless. This type of AR excites me the most because it is a practical business implementation that improves upon a long standing medium. I can’t wait to see what they come up with next for AR + Trade Shows!

– Brian Patterson

Thanks, Brian, for sharing.

Leave a Reply